Booking Information

We are now open and taking bookings again! Thank you for your support over the last year and we hope to see you again very soon. 

Entry to the Nature Centre is now only possible with a pre-booked ticket. These can be purchased online. Crawley residents can access discounted tickets by logging in to their myCrawley account before booking.
  • Tickets will be available to purchase 7 days in advance. We typically sell out quickly so book early to avoid disappointment. If the date you want does not appear on the booking form this means it is sold out. We will show you the available dates nearest to your choice.
  • Tickets are non-transferable. In the event of cancellation by us we will offer a refund or re-booking.
  • There are entry slots available every 30 minutes with limited number of places available in each slot.
  • Once you have started your visit, there is no time limit. Visitors usually spend approximately one hour at the zoo. There is no re-entry if you leave.
  • If you arrive more than 10 minutes late for your slot then we cannot guarantee entry.
  • All members of a group, including carers and under 2s will need a ticket. In line with government guidance, please do not book tickets for groups larger than six people (unless your household bubble has more than six people in it).
  • There is a one way system around the Centre.
  • The Discovery Room, Americas and Madagascar houses are closed.
  • As well as our two handwashing stations we have additional hand sanitisers installed around the site.
  • The toilets are open.
  • We have increased cleaning frequency around the Nature Centre.
Please see our prices or our FAQs page for further information. If you still can’t find the information you require then please e-mail tilgate@crawley.gov.uk.